Vijay Laxmi Tarafdar is an experienced insurance operations leader with 20 years’ experience in the insurance and BPO sectors. As AVP at Xceedance, she brings strong subject matter expertise across multiple lines of business, supporting clients across Australia & New Zealand.
She has expertise in transitioning processes, managing operations teams, leading QA across business lines, and facilitating training initiatives. She helps strengthen process governance, implement accuracy frameworks, and enhance service standards to ensure consistent delivery excellence. Known for her ability to quickly adapt to organizational workflows and policies, she leads teams to drive efficiency and continuous improvement.
Previous experience includes time at Axis Max Life Insurance and Starstone Insurance (Torus), where she built a strong foundation in insurance operations and customer-focused delivery. Her approach and commitment to quality helps clients achieve reliable, high-performing outcomes.
