Claims Transformation — Where is the Industry Today, and How to Get to the Next Level?
Overview
This whitepaper is based on a survey of over 200 insurance companies, including carriers, reinsurers, brokers, and MGAs, to understand their progress in claims transformation. The data provides fascinating insights, confirming some known factors while refuting others. Customer experience expectations, risk assessment, cyber risks, and customer acquisition costs emerged as key pain points driving transformation efforts across the industry.
Inside the Report
- See which technology solutions insurers plan to replace or implement in the next 12–24 months, including risk assessment tools, AI, core insurance systems, advanced analytics, and actuarial modeling.
- Learn which claim processes are being prioritized for AI integration, and how the market is shifting toward an ecosystem of process-specific tools and automation.
- Understand where organizations stand in their claims transformation journey and how they are approaching end-to-end claims process integration.
The Path Forward
The whitepaper outlines best practices for mapping the customer journey and designing integrated digital processes that enhance every step from First Notice of Loss through case management, analytics, and payment.
It highlights why change management is just as important as technology adoption and how both must work together to achieve success. Those who are late to AI and automation have the greatest opportunity to benefit from the provider marketplace and accelerate their transformation journey.
