About Xceedance
Xceedance: Your Trusted Partner for Innovative Insurance Solutions and Services. Join Us in Transforming the Future of Insurance Together.
Experience: 8-12 Years
Location: Gurgaon (GGN)
Job Summary
Property Insurance Operations to manage end-to-end submission clearance, binding, and policy issuance activities within the P&C Insurance domain. The role requires strong expertise in Property Insurance operations, team management, client stakeholder engagement, MIS reporting, governance reviews, inventory management, and operational excellence. The incumbent will lead a team of 20-30 members, ensure service delivery quality, drive productivity, and maintain strong client relationships while supporting business objectives.
Key Responsibilities
- Expertise in Submission clearance/binding/issuance in P&C vertical space
- Excellent Domain & Subject matter knowledge of property insurance
- Excellent skills with respect to client management, MIS reporting, governance calls
- Strong hold in work allocation, inventory management and issue tracking
- Should have handled spans up to 20 – 30 Team Members
- Immediate to 60 Days joiners preferred
- Insurance certification like INS 21, 22, 23 preferred
Required Skills
- Transitioning work successfully for clients ensuring quality and efficiency in work
- Managing the process/client and planning, scheduling, execution and measuring the process health
- Optimum utilization of resources to meet productivity.
- Selection and up skilling of process experts to enable them to perform their roles effectively.
- Conducting reviews and submitting progress reports of the team to the Senior manager.
- Regular 1×1 meetings and Performance Management.
- Recommend new ideas for process improvement.
- Training need identification and execution of process training. Knowledge management deployment.
- Present the monthly dashboards, error trend presentations and Performance Management reports.
- Ensure that the team meet / exceeds service and quality level as assigned by the Clients
- Coordinating with the client on process related issue and updates
- Interview candidate to ensure quality of hire
- Conducting team reviews, submitting progress reports of the team to the manager, and conducting appraisal
- Manage day to day operations of the team, including attendance, attrition, and outages, to minimize customer impact
Qualifications- BA/Bcom/BBA Graduate