Xceedance recognized in ISG Provider Lens 2025 for Insurance Services Strategic Capabilities
Introduction
ISG has recognized Xceedance in the ISG Provider Lens 2025 Insurance Services Strategic Capabilities study for Insurance Services Specialists. The report evaluates providers through a rigorous, multi-phased research process. It helps insurance leaders assess partners across strengths, market positioning, and execution capability. Xceedance has been positioned across three key focus areas, reflecting strong delivery, technology depth, and momentum.
What the ISG Provider Lens study evaluates
The ISG Provider Lens study gives decision makers clear, comparable insight into the global insurance services market. It provides:
- Transparency into provider strengths and gaps
- Differentiated positioning across defined quadrants
- Perspective on global scale and go to market maturity
Providers are evaluated across defined segments and positioned as Leaders, Product Challengers, Contenders, or Rising Stars. Rising Stars show strong progress, clear roadmaps, and the ability to reach Leader status within 12 to 24 months.
Xceedance positioning at a glance
- Property and Casualty Insurance Services Specialists: Leader
- Life and Retirement Insurance Services Specialists: Rising Star
- Insurance ITO Services Specialists: Rising Star
“Xceedance demonstrates digital maturity in insurance BPO and ITO, blending proprietary automation, platform integration, and domain-led innovation to deliver scalable, end-to-end digital insurance solutions. Its insurtech-driven approach empowers carriers to embrace transformation, delivering agility, scalability, and superior customer experiences across P&C and life insurance value chains.”
– Information Services Group (ISG)
Property and Casualty Insurance Services Specialists. Leader
ISG positions Xceedance as a Leader in P&C Insurance Services Specialists, reflecting a comprehensive service portfolio, strong market presence, and technology-led execution.
Key strengths highlighted by ISG
- Technology-enabled BPO services that integrate proprietary tools such as Smart Clearance, Digital Underwriting Assistant, and RPA frameworks to improve productivity and data quality
- Strategic acquisitions of Millennium Information Services and CIS Claim Services that expand property inspection analytics, underwriting intelligence, and end-to-end claims capabilities
- End-to-end claims support with digital TPA capabilities covering FNOL, adjudication, settlement, and analytics, delivered through a unified technology platform
These capabilities help insurers improve risk management, accelerate claims resolution, and gain deeper operational insight.
Life and Retirement Insurance Services Specialists. Rising Star
Xceedance is recognized as a Rising Star in Life and Retirement Insurance Services Specialists, signaling strong market progress and a clear path to leadership.
Key strengths highlighted by ISG
- A fully integrated digital ecosystem powered by proprietary platforms, such as SIMTAL and Xceedance PAS, enabling digital onboarding, AI-driven medical underwriting, multilingual front ends, and paperless policy issuance
- Strong actuarial and consulting expertise across solvency, embedded value, profitability analysis, product development, M&A support, and risk management
- Proprietary AI, ML, and automation-driven tools that streamline data ingestion, underwriting decisions, and operational workflows
These capabilities support insurers throughout the full L&R lifecycle, improving efficiency and enhancing the customer experience.
Insurance ITO Services Specialists. Rising Star
ISG also names Xceedance a Rising Star in Insurance ITO Services Specialists, reflecting strong innovation velocity and domain-led execution.
Key strengths highlighted by ISG
- Automation-led point solutions, such as Smart Clearance, Digital Underwriting Assistant, and Cash Reconciliation Platform, that reduce manual effort across underwriting, claims, and finance
- End-to-end MGA enablement through the MGA Agility Suite, supporting setup, onboarding, policy administration, and regulatory reporting with Power BI dashboards and NetSuite integration
- Deep platform integration expertise across Duck Creek, Britecore, Majesco, Novidea, and Insurity, supported by iterative delivery models that reduce total cost of ownership and speed time-to-value
These strengths position Xceedance as a reliable transformation partner for insurers, MGAs, and program administrators.
Why this recognition matters
ISG Provider Lens recognition reinforces Xceedance’s ability to deliver technology-first, domain-led insurance services at scale. Being positioned as a Leader and Rising Star across key insurance segments highlights consistent execution, investment in innovation, and strong alignment with insurer priorities.
As insurers look for partners that combine insurance expertise with automation, platforms, and data driven operations, this recognition validates Xceedance’s role as a strategic services and transformation partner.
