About Xceedance
Xceedance: Your Trusted Partner for Innovative Insurance Solutions and Services. Join Us in Transforming the Future of Insurance Together.
Key Responsibilities:
1.QA Strategy & Governance
Define and implement a global QA strategy aligned with organizational and client objectives
Establish standardized QA frameworks, audit methodologies, and quality benchmarks across regions
Drive governance through regular reviews, audits, and compliance checks
2. Quality Management & Delivery
Oversee end-to-end quality assurance for insurance operations (Underwriting, Policy Services,)
Develop and monitor KPIs, SLAs, and quality metrics (accuracy, TAT, defect leakage, etc.)
Ensure adherence to client-specific quality standards and regulatory requirements
3. Analytics & Continuous Improvement
Leverage quality data, trends, and root-cause analysis to identify improvement opportunities
Drive continuous improvement initiatives, automation, and process optimization
Provide actionable insights through dashboards and reporting to senior leadership
4. Stakeholder & Client Management
Act as the primary QA leader for client engagements globally
Collaborate with internal stakeholders (Operations, Training, Technology) to enhance delivery quality
Present quality performance, insights, and improvement plans to clients and leadership
5. Team Leadership & Capability Building
Lead and manage a global QA team across locations (GGN, Noida, Pune and Bangl )
Build capability through structured training, certification programs, and knowledge sharing
Hire, mentor, and develop QA leaders and auditors
6. Process Transformation & Automation
Identify and drive opportunities for automation in QA processes (sampling, reporting, audits)
Implement digital QA tools, AI-enabled quality monitoring, and workflow optimization
Partner with technology teams for QA system enhancements
Key Deliverables:
Standardized QA framework across all business units
Improved quality metrics (accuracy, consistency, compliance)
Reduction in defects and rework
Enhanced client satisfaction and audit scores
Actionable quality dashboards and governance reports
Qualifications & Experience
- 14–20+ years of experience in insurance operations / QA / audit includes for UK & US Market
- Strong domain expertise in Commercial P&C / Underwriting / Policy Services
- Proven experience in leading large, multi-location teams
- Strong exposure to quality frameworks, audits, and process improvement methodologies
- Experience in client-facing roles and senior stakeholder management
Key Skills & Competencies
Strategic thinking and execution
Strong analytical and problem-solving skills
Excellent communication and presentation skills
Stakeholder and relationship management
Continuous improvement mindset (Lean / Six Sigma preferred)
Experience with QA tools, reporting platforms, and automation