A Note from our CEO

As we step into 2025, I want to take a moment to thank our clients, partners, and the entire Xceedance team for the continued trust and collaboration over the past year.

In 2024, we achieved meaningful milestones together. Our advancements in generative AI, strategic acquisitions, and our ongoing commitment to strengthening client relationships have reinforced our capabilities and positioned us for sustainable growth. The positive feedback we’ve received from clients underscores the value of combining deep industry expertise with cutting-edge technology to deliver impactful results.

This year, our focus remains on innovation, market expansion, and investing in our people, with AI-enabled service delivery as a cornerstone of our approach. We are dedicated to supporting our clients in navigating an evolving industry landscape and driving tangible business outcomes.

Arun Balakrishnan 

 

CEO
Year in Review

Key Milestones, Recognition, and Awards 

Xceedance acquires Millennium Information Services, one of the largest property inspection and data analytics companies in the U.S.

This addition to our portfolio has enabled end-to-end underwriting and new opportunities to leverage property and hazard data to manage risk.

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Xceedance named as a ‘Leader’ in ISG’s study ‘Insurance Services 2024 North America’

The recognition underscores our strong market positioning, depth of services and offerings, and strong insurance focus.

ISG-XC

Xceedance wins Duck Creek Technologies’ International Partner of the Year Award

We’re proud of our continued collaboration with Duck Creek Technologies, which has led to significant milestones this year, including being named “Premier-Tier System Integration Partner.” Working together, we helped secure a major insurer in a new territory, reinforcing our ability to drive impactful results in emerging markets.

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Xceedance took the spotlight as the Best Service Provider—Claims at the Insurance Business Australia Awards 2024

We were recognized as the Best Service Provider—Claims at the 2024 Insurance Business Australia Awards for our outstanding expertise in claims TPA and services.

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We’re now in Canada, eh?

We’re excited to announce the expansion of our geographic footprint with a presence in Canada. This milestone reinforces our commitment to further bolstering our footprint in North America.

Xceedance

Future-Ready, AI-Powered Every Step of the Way

We are at the forefront of innovation, collaborating with several insurers and brokers worldwide to establish a sandbox environment for experimenting with Generative AI.

Our top use cases:

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Automated Policy Submission

Streamlining data extraction and policy submission via NLP and vision technologies, saving time.

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ACORD Data Extraction

Accelerating data extraction for policies, slips, and binders with GenAI solutions, reducing processing times to mere minutes while maintaining high accuracy.

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Document Processing

Utilizing AI to classify, anonymize, and stamp documents while automating key workflows, ensuring faster and error-free policy checking.

Legal Entity Screening

Legal Entity Screening

Automating legal entity extractions with GenAI to reduce manual efforts by 50% and improve scalability, delivering results with 98% accuracy.

Interactive GenAI Chatbots

Interactive GenAI Chatbots

Supporting underwriting teams by quickly summarizing complex data from emails and documents, simplifying decision-making processes.

What Sets Us Apart 

A robust tech stack combining traditional AI, GenAI, and deep learning, tailored for insurance and enterprise-wide integration to enhance scalability and decision-making.

Emerging Trends in E&S Insurance: Insights from Industry Leaders

The Excess & Surplus (E&S) insurance market is undergoing rapid transformation, driven by evolving risks, technological advancements, and shifting market dynamics. Our latest report, based on the exclusive Xceedance and E&S Insurer survey, highlights key trends shaping the industry and offers actionable insights to help insurers stay competitive.

  • 74% of survey participants are optimistic about the long-term growth potential
  • 62.7% of respondents report only slight or moderate use of AI in their organizations
  • 5.9% describe their technology use as advanced, underscoring room for improvement.
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Solution Spotlights

Innovations and Key Offerings 

Risk Data Platform

Xceedance Risk Data Platform 

Revolutionizing insurance with AI-powered data precision

The Xceedance Risk Data Platform (RDP) transforms data management for insurers by combining advanced AI with a model-agnostic design. It automates the ingestion, cleansing, and standardization of complex data formats, ensuring real-time accuracy and actionable insights. With intelligent geocoding, seamless integration, and a unified exposure view, RDP helps insurers digitize workflows, improve underwriting efficiency, and make faster, data-driven decisions, setting a new standard for operational excellence.

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Xceedance Insurance Data Platform 

Streamlining insurance data for smarter decisions

The Xceedance Insurance Data Platform (IDP) is a source-agnostic solution for insurers, brokers, and MGAs. It integrates internal and third-party data, offering purpose-built metrics, dashboards, and curated data marts. IDP ensures quick time-to-market and cost-effective implementation, enabling insurers to gain timely insights for decision-making. Built on a cloud-agnostic, serverless framework, it provides scalability, efficiency, and flexible deployment, helping organizations achieve 30-40% efficiency gains by integrating disparate systems.

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Property Inspection

Enhancing risk management with advanced property data insights

With the acquisition of Millennium Information Services, Xceedance has expanded its portfolio to include a cutting-edge property inspection and data analytics solution. This empowers insurers with accurate, timely property data to streamline underwriting and claims. By leveraging advanced technology and industry expertise, the solution provides actionable insights through detailed reports, analytics, and predictive modeling, enhancing risk assessment, reducing inspection timelines, and improving operational efficiency.

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Virtual Estimating

Reimagining claims with fast, AI-driven estimates

The Xceedance Virtual Estimating Solution is an AI-powered platform that transforms property claims management for insurers, property managers, and restoration experts. It automates the estimating process, delivering precise, carrier-specific, and state-compliant estimates in as little as two days. By reducing Independent Adjuster fees by 51%, accelerating claims processing by 13+ days, and decreasing claim supplements by 21%, it improves efficiency and cost-effectiveness. Integrated with existing claims systems, it ensures accurate scoping, real-time updates, and faster resolution, boosting policyholder satisfaction and operational performance.

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Embedded Insurance

Empowering embedded MGAs 

The embedded insurance market is poised for explosive growth, with forecasts predicting P&C insurance sales will reach $70 billion in the U.S. and $700 billion globally by 2030, creating a substantial opportunity for product and service companies. Our MGA Agility Suite positions them to seize this growth. Our Licensed MGA Shell offers a streamlined, licensed entity for both admitted and non-admitted markets, fully integrated with cutting-edge policy and claims management platforms. By partnering with Xceedance, MGAs can accelerate their time-to-market, harness next-generation technologies, and significantly reduce operational costs.

Risk Data Platform Xceedance Risk Data Platform 
iStock-1294339697 Xceedance Insurance Data Platform 
caucasian-male-female-architects-working-3d-printed-models Property Inspection
virtual-estimation-min Virtual Estimating 
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Mastering Insurance, One Skill at a Time

At Xceedance, we’re not just building talent—we’re shaping the future of insurance expertise. Through industry-focused curricula, globally recognized certifications, and hands-on development, we’re turning learners into leaders and knowledge into actionable outcomes.

With a laser-sharp focus on professional growth, we’re creating a powerhouse of skills tailored to the evolving needs of the insurance industry.

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Events

NAMIC22

National Association of Mutual Insurance Companies (NAMIC) Convention and Conferences

North America

We participated in key NAMIC events this year, including the Annual Convention, where we showcased our digital-first solutions for mutuals and organized a panel discussion on tech-driven claims transformation.

TMPAA

TMPAA Mid-Year Meeting

North America

We attended the Target Markets Program Administrators Association (TMPAA) 2024 Mid-Year Meeting and Annual Meeting, where we showcased our MGA Agility Suite.

Underwriting Agencies Council

Underwriting Agencies Council

Australia

As the 2024 platinum sponsor for the Underwriting Agencies Council (UAC), we supported UAC Market Exchanges across Australia, which brought together over 120 underwriting agencies and 600+ brokers.

TINtech

TINtech

London

We joined industry leaders to explore how technology and data are reshaping insurance. The event focused on driving innovation in customer experience, digital transformation, and tackling emerging challenges.

Connected Claims Conference

Connected Claims Conference

North America

At Connected Claims 2024, we showcased our AI-powered virtual estimating solution, highlighting how it’s transforming property claims management.

At Millennium, we’re focused on changing the way property inspections are done. Joining the Xceedance team takes everything to a new level immediately.

Scott Dismeier
Scott Dismeier
President, Millenium Information Services, an Xceedance Company

We’re thrilled to expand the role of Xceedance as a Premier Partner with Duck Creek. The company’s deep expertise and successful implementation track record was an important factor in advancing our relationship.

Sean Murphy
Sean Murphy
Senior Vice President Customer and Partner Enablement, Duck Creek Technologies

Having partnered with Xceedance on various global insurtech projects, their commitment to delivering outstanding results stands out. We look forward to collaborating again to help HDFC ERGO deliver greater value to their customers.

Sudeep Chatterjee
Sudeep Chatterjee
Commercial Director India, Duck Creek Technologies
People and Culture

Celebrating our Team and Values 

At Xceedance, we’ve evolved from a small, focused team to a global partner empowering the insurance industry’s transformation. Guided by 600+ years of combined leadership experience, we remain deeply connected to the core of insurance.

Today, with a team of 4,000+ professionals worldwide, we cultivate an entrepreneurial, learning-driven culture that prioritizes client success. By blending deep industry expertise with a technology-first mindset, we enable insurers to adapt, innovate, and navigate the future with confidence—helping catalyze insurance ecosystems for the benefit of society.

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Strengthening our Leadership Team

  1. Kaushik Gohain joins as executive vice president of global delivery for key accounts.
  2. Amit Ahuja takes on the role of senior vice president of people and culture, advancing our people-focused initiatives.
  3. Katey Walker joins as chief of staff, collaborating with the CEO on strategic initiatives and leading the CEO’s office.
  4. Brandon Nuttall steps in as chief digital & AI officer, helping clients integrate GenAI into their daily operations.

 

 

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Endurance 2024

At our 2024 annual leadership summit in Dubai, 175 Xceedance leaders from around the world gathered to shape our vision and strategy for the year ahead. A key highlight was our deep dive into GenAI, exploring over 100 use cases across the insurance lifecycle.

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Women to Watch

Isabelle Clausner was recognized as a 2024 Woman to Watch by Business Insurance. This prestigious program honors women leaders making outstanding contributions to risk management and commercial insurance worldwide.

Leadership Team
Endurance 2024
Women to Watch

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